WhatsApp is fastest — we usually answer within four hours, between 8am and 10pm. Email works too. Or, if you're in Mumbai region, come see the plants for yourself.
We'll reply within a business day, usually sooner. For plant emergencies, honestly, WhatsApp is faster.
It speeds things up by about a day. Your order number starts with AN- and is in your confirmation email. If you can't find it, no stress — we'll find you.
WhatsApp us a photo within 48 hours of delivery. Show us the damage, your shipping label, and the plant. We'll replace it — hassle-free, at no extra cost. If your plant dies within 30 days for any reason, same process.
3–7 days across India, depending on your pin code. We dispatch Monday through Thursday so your plant doesn't sit in a warehouse over the weekend. Enter your pin code on any product page for an exact timing.
Almost certainly. We ship to cities across India. Enter your pin code on any product page and we'll confirm instantly. If we can't reach your pin code with a plant-safe route, we'll tell you — not take your money and hope.
Yes. WhatsApp us with your date, your recipient's city, and any budget or style preferences. We'll suggest 3–5 options, include a handwritten note, and hold shipping to arrive on the day you want.
We do — but only if we can actually support them. For orders over 20 plants, we prefer to plan ahead so we can grow or source appropriately. Email hello@annanursery.shop with your brief.
We don't ship live plants internationally — the quarantine logistics are punishing and the plants rarely survive. We can ship accessories, care guides, and gift the Care Club as long as the recipient is in India.