How we ship living things.

1. Dispatch schedule

We dispatch plants only on Monday, Tuesday, Wednesday, and Thursday. We don't ship Friday through Sunday.

This isn't laziness — it's the reason our plants arrive alive. A plant dispatched Friday spends the weekend in a warehouse somewhere between Delhi and your doorstep. Dispatched Monday, it's already at your place by Thursday.

• Orders placed before 2pm IST on a weekday are usually dispatched the next working day
• Orders placed after 2pm or on Fri/Sat/Sun go out the following Monday
• During festivals or holidays, there may be a 1–2 day delay — we'll WhatsApp you if that applies

2. Delivery timeline

Actual delivery time depends on your pin code and our logistics partner's routes. Typical ranges:

Enter your pin code on any product page to see an estimated delivery window for your specific location.

3. Shipping rates

Shipping cost is shown clearly at checkout before you pay. No hidden fees.

4. Pin code coverage

We currently ship to cities across India. To check if your pin code is serviceable:

• Enter your pin code on any product page to see an instant availability check
• Or WhatsApp us your pin code and we'll confirm within a business day

If your pin code isn't currently serviced, we may still be able to deliver via India Post or a specialty carrier — message us and we'll tell you honestly whether we can or can't. We'd rather say "no" than take your money and fail.

Pin codes in remote locations, conflict zones, or areas with active weather advisories may be temporarily paused for plant safety.

5. How we pack

Every plant gets the same treatment:

• Root ball wrap: damp sphagnum moss or coco coir to keep roots hydrated for 7–10 days
• Pot wrap: moisture-locked plastic film to prevent soil spillage
• Leaf support: paper wrap or foam cradle for tall or delicate foliage
• Ventilated outer box: double-walled corrugated carton with breathing holes
• "This way up" markings: on all four sides, because couriers don't always read
• A handwritten care card: in every order, personalised for your plant

We test our packaging by shipping plants to ourselves from different cities. If one arrives unhappy, we redesign the packaging. Our standard: if your plant doesn't arrive alive and healthy, we replace it — hassle-free.

6. Weather pauses

Some weeks of the year, shipping a plant is equivalent to putting it in an oven or a freezer. We pause shipments to affected pin codes when conditions would likely kill the plant:

• Extreme heat (above 42°C): typically May–June in parts of North India. We pause until temperatures drop or ship via temperature-controlled courier at extra cost
• Extreme cold (below 5°C): typically late December–January in hill stations and parts of the North. We pause or insulate packaging with extra care
• Active cyclone or flood warnings: we pause to affected zones until IMD lifts advisories
• Festival / strike disruptions: occasionally during Diwali, Holi, or transport strikes

If we pause your order, we'll WhatsApp you within 48 hours of ordering with an honest ETA. You can choose to wait, switch to store credit, or cancel for a full refund.

7. Tracking your order

• You'll get an order confirmation via email and WhatsApp right after payment
• When we dispatch, you'll get a tracking number with a link to our logistics partner's site
• On the day of delivery, you'll get an SMS from the courier — usually with a 2–3 hour window
• If there's a delay, our team usually spots it before you do — we'll WhatsApp you proactively

8. If the package arrives damaged

It happens rarely, but when it does:

• Before accepting delivery: check the outer box for major damage. If it's badly crushed or wet, you can refuse delivery — the courier returns it to us and we ship a replacement
• After accepting delivery: open within 4 hours if you can. If the plant is damaged, WhatsApp us a photo within 48 hours — we invoke our Alive-on-Arrival promise and send a replacement free
• Don't throw the packaging away until we've confirmed your claim — occasionally the courier asks for evidence

9. International shipping

We do not currently ship live plants outside India. Reasons:

• International phytosanitary regulations require certifications we don't yet hold
• Customs quarantine periods are typically too long for a plant to survive
• Customer disappointment when a plant doesn't clear customs is high and we don't want to cause it

We can ship accessories, care kits, and gift Care Club memberships to overseas buyers — as long as the gift recipient is in India.

10. Shipping grievances

If you have a shipping issue that isn't resolved to your satisfaction through our regular support, please escalate to our Grievance Officer: